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At Better Micro, Inc., we are committed to ensuring a smooth and efficient shipping process for all of our valued customers. We understand the importance of receiving your order promptly, and we strive to fulfill orders as quickly as possible. Please review our shipping policy below for detailed information:

  1. Order Processing & Same-Day Shipping Orders placed by 4:30 PM PST on regular working days (Monday through Friday, excluding public holidays) are typically processed and shipped on the same day. Our team works diligently to prepare and dispatch your items as soon as possible to ensure timely delivery.

  2. Overnight Delivery For customers who choose the Overnight delivery option, please note that these orders are given priority over standard orders. This ensures that we meet the strict delivery requirements for faster shipments. If you select this shipping method, your order will be processed with the utmost urgency to ensure it arrives the following day.

  3. Order Delays While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by unforeseen circumstances, such as adverse weather conditions, natural disasters, or delays incurred by shipping carriers. We recommend that you take these potential factors into account when placing orders, especially during peak seasons.

  4. Undeliverable Addresses & Returned Shipments In the event that a shipment is returned to us due to an undeliverable address (such as incorrect or incomplete address details provided by the customer), a return fee of $15 will be charged to cover the cost of the return shipment. Please ensure that the address you provide is accurate and complete to avoid any delays or extra charges. This fee is necessary to recover the costs of reshipping or returning the item.

  5. Shipping Carrier Responsibility Once your order has been dispatched and is in the hands of the shipping carrier, we are not responsible for any issues or delays that arise during transit. Shipping carriers are responsible for the timely and safe delivery of your package. However, we will gladly assist with tracking and addressing any issues related to your shipment, should they arise.

We understand the anticipation of receiving your order, and we aim to make your shopping experience as seamless as possible. If you have any questions or concerns regarding your order or shipping details, please donโ€™t hesitate to reach out to our customer service team.

Contact Us: If you need further assistance, please reach out to us at tlam@bettermicro.net, and we will be happy to assist you with your shipping inquiries.

Best regards,
Better Micro, Inc.